Private Label
Run ConsultOnline under your own brand
Private Label is for agencies, planning consultancies and engagement partners that want to offer ConsultOnline under their own brand. It is available as a client-managed service across Essential, Enhanced and Bespoke.
How it works
Choose a package and apply your brand
Essential, Enhanced and Bespoke determine the platform features. Private label changes the customer-facing brand and is available with the client-managed service for each package.
The partner or client manages content, engagement and reporting. ConsultOnline-managed services use the ConsultOnline brand; any additional private-label support is agreed separately.
Private-label, client-managed options
Essential
£2,500 + VAT
Core consultation tools under your brand, managed by your team.
How it’s managed
- Branding
- Private label
- Management
- Client-managed
Package highlights
- Same Essential platform features
- Your team manages content, engagement and reporting
Enhanced
£4,000 + VAT
Richer engagement, mapping and analytics under your brand.
How it’s managed
- Branding
- Private label
- Management
- Client-managed
Package highlights
- Same Enhanced platform features
- Your team manages content, engagement and reporting
Bespoke
£6,000 + VAT
Tailored design and advanced tools under your brand.
How it’s managed
- Branding
- Private label
- Management
- Client-managed
Package highlights
- Same Bespoke platform features
- Your team manages content, engagement and reporting
Who it is for
Built for repeat consultation delivery
Planning consultancies
Offer a branded online consultation service to clients without building and maintaining your own platform.
Engagement partners
Run multiple client consultations with consistent tools, templates, access controls and reporting workflows.
Repeat programmes
Create new consultation websites quickly when you are delivering several schemes across a year.
Included by default
What private-label partners get
Private label changes the customer-facing brand. The selected package controls the features, and your team manages delivery.
Optional services
Supplier accounts and separately agreed services
Package choice controls the platform features. Supplier accounts, usage charges and exceptional delivery work are handled as follows.
Email delivery
Normal ConsultOnline-branded project email is included, with unusually large campaigns agreed separately. Private-label partners provide their own verified SMTP service so the sender identity, domain reputation and supplier billing remain under their control. ConsultOnline connects it and verifies the connection and authentication before launch.
Address lookup and SMS
Royal Mail PAF address lookup and SMS verification are optional services. A private-label partner provides its own supplier accounts and pays usage charges directly; any ConsultOnline setup or support charge is agreed in advance.
Direct mail and WhatsApp
Every direct-mail campaign requires a separate quote and approval before printing or postage. WhatsApp is excluded from the standard private-label service and is available only with a separately established number, provider and compliance setup.
Domains and additional support
A normal custom-domain connection is included. Buying a domain, complex DNS or domain work, supplier integration, and additional delivery support are scoped and agreed separately.
Setup process
Set up a client-managed private-label service
Choose the package, apply your brand and agree the technical setup before your team runs the consultation.
Choose the package
Select Essential, Enhanced or Bespoke according to the platform features the consultation needs.
Apply your brand and domain
Configure the customer-facing identity and connect an approved partner or client-owned domain.
Connect supplier accounts
Provide the agreed SMTP and optional address-lookup or SMS accounts for connection and verification.
Run the consultation
Your team manages content, engagement and reporting. Any additional onboarding or delivery support is scoped separately.
FAQ
Private Label questions
Choose your private-label package
Compare Essential, Enhanced and Bespoke, then discuss the branding and technical setup for your client-managed service.